Lessons are conducted via Skype. Your tutor is native Chinese, with excellent English proficiency. Please use our convenient automated scheduling system to book your sessions – the duration of which can be either one hour, or two hours, according to your choice.
You’ll receive a confirmation email message within 24 hours, including your tutor’s name and Skype ID. Your first session will include discussions about your learning path, study materials, and other matters related to the content of your lessons. Rest assured that your tutor is well prepared to offer expert guidance, to insure a great language learning experience.
When you book your sessions, our system will automatically prompt all your steps, but please do get familiar with the options and procedures covered below. You’ll be relieved to have no distractions, when it’s time to concentrate on how to learn Chinese language!
To book a session time (after completing the session ordering and payment processes) you simply need to click on an open timeslot in the calendar, and click the Submit Your Request button.
Again, please note that when you open the calendar for the FIRST time, you will see the available time slots for ALL Jensen Mandarin tutors. Once you have been assigned a tutor, however, you will see the available times for ONLY that tutor. Your first request should therefore include further information about YOUR routine availability. Please use the text box provided in the popup window, to let us know other times of the day you might wish to have sessions. This information will help us to make the most appropriate choice, when we assign your tutor (be aware that your tutor probably lives in a distant time zone, and may not be available during all your possible session times).
After choosing a time and date, and informing us about any other sessions times you might like to use, click the button marked Submit Your Request.
An email will be sent to you within 24 hours, to acknowledge your request for a booking. Your tutor’s name and Skype ID will be included.
PLEASE NOTE that for some bookings, a separate message will arrive later to inform you that your tutor has confirmed the booking; in other cases you will immediately find the booking automatically confirmed, and thus noted on your timetable (it’s also on the tutor’s timetable).
SESSIONS THAT REQUIRE SEPARATE TUTOR’S CONFIRMATION:
1. Any session, including your first one, purchased as a single session (not part of a bundle) – unless you use the ‘schedule it later checkbox,’ see below.
2. The first session of a bundle, that is, provided you book the time yourself, instead of choosing to request that we book the sessions for you (weekly, see below).
The ‘I would like to schedule it later’ checkbox is a special function provided for those (hopefully rare) situations, where you have purchased a session, but find yourself unprepared to commit to any session time you find available.
After a session is complete, your acknowledgement is required, in order for the tutor’s fee to be deducted from your account. Simply find the session on your dashboard, under the Manage Sessions tab (choose Confirmed 1-1 Sessions from the dropdown menu) and click the Upon Completion button. Functions for rescheduling and cancellation also appear here. In case you neglect to click on any of these available options, the session will be automatically registered as completed after six days (and then the teacher will be paid).
The Upon Completion function includes text boxes for remarks (to your tutor) and feedback (seen only by the JM admin), also a way for you to upload files (accessible to tutor AND admin).
In case you have any problem with the session, please use the Upon Completion button, click the Report a Problem option (within 24 hours, if possible), and follow the prompts. You’ll get a response within 24 hours.
We have designed our scheduling system to be as fast, easy and convenient as technologically possible – including the rescheduling functions. We hope you find it effortless to use, but if you need to communicate in a hurry, you may instead simply send an email to email@example.com (best to CC your tutor as well!) – no worries, just let us know.
If you need to reschedule a session you have booked, we request you let us know at least 24 hours in advance. Of course, we recognize advance notice is sometimes impossible, so our policy is accordingly flexible – you may still reschedule a session up to 24 hours AFTER the originally scheduled time (assuming you forgot something or had an emergency). Simply find the session under Confirmed Sessions on your Student Dashboard, and click the reschedule session button.
Cancellation with refund is allowed only with at least 24 hours advance notice. Please understand that your tutor’s schedule is busy; open times need to be available for other students. You may find the session under Confirmed Sessions on your Student Dashboard, and click the cancel session button. Naturally, we hope you will use the reschedule button instead, in such instances.
You can read more details of our policies on the Terms and Conditions page.
Important note Students are solely responsible for the quality and consistency of their own Internet connectivity (please note policies above regarding cancellation and rescheduling). In case you are not accustomed to using online video call services, we suggest you perform tests with several friends on Skype (and Google Hangouts, a useful alternative) before starting sessions with us. In case you plan to use more than one location, test the connection at each one.
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